New web portal enables users to log and check on status of help desk requests; access “how-to” materials; and request new product features
Jersey City, NJ — August 30, 2010 — CorpData LLC, provider of enterprise entity management and workflow solutions to the corporate formation and registered agent services industry, today announced the launch of a new Customer Self-Service Portal for users of their EntityManager™ web-based software solution that supports business formations and the registered agent industry. The new web portal enables users to log and check on status of help desk requests; access tutorials and “how-to” materials; and request new product features or functionality. Customers can now create cases, upload relevant information, search the knowledge base, and track cases to resolution without ever having to pick up a phone.
CorpData’s EntityManager is a web-based business process automation tool designed to help business formation and registered agent service providers to process and manage new business entities. EntityManager reduces time spent on routine tasks, reducing overhead and enabling a higher level of service. From entity formation and initial order placement to ongoing management, invoicing, and annual renewals, EntityManager helps users to keep track of critical information and respond to changes and deadlines, quickly and efficiently.
Misha Vaynshenker, CorpData’s president and CEO, said, “We’re pleased to be offering this latest enhancement to users of our EntityManager solution, and we believe that this portal will help to expedite and manage requests, while greatly reducing the learning curve for new users. We at CorpData greatly value the feedback that we get from both clients and prospects, and the Customer Self-Service Portal will help to facilitate communication and provide a mechanism that enables our customers to get the most out of their EntityManager solution.”
He added, “In order to provide the best value in entity management workflow solutions, it’s not sufficient to simply provide a robust business solution. It must be augmented by a strong commitment to support our users, and our new Self-Service Portal is just one of many enhancements that are in the product development pipeline for the months ahead.”
CorpData, LLC, (www.corpdata.com) is a provider of entity management solutions for the corporate formation and registered agent services industry. Based in Jersey City, NJ, with technology development centers in Riga, Latvia, and Moscow, Russia, CorpData solutions enable workflow and customer relationship management for small and mid-sized businesses. For more information, visit their website at www.corpdata.com.
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